Privacy Policy

1. Who we are

This website, astrologerdrpoojabhatia.com, offers services under the Dr Pooja Bhatia brand. The business/merchant name provided for these services is Astrozcafe ("we", "us", "our").

Business/merchant name: Astrozcafe
Customer support: contact@astrologerdrpoojabhatia.com · +91 7303260444

2. Information we collect

• Booking details: name, mobile number, email address, selected service, requested appointment date/time, and any optional general topic entered in a booking form.
• Booking/payment records: booking reference, Razorpay order/payment identifiers, transaction amount, payment verification status and relevant timestamps.
• Contact correspondence: information you provide when contacting the team by email, telephone or WhatsApp.
• Technical information: server logs and security-related request information needed for reliability, fraud prevention and abuse investigation.

Please avoid sending unnecessary highly sensitive personal, medical or financial information through general enquiry forms.

3. Why we use this information

• To assess service availability, prevent double-booking, process and confirm appointments, and respond to enquiries.
• To authenticate and reconcile payments, handle refunds or disputes, and maintain accounting and audit records.
• To send transactional confirmation or service-related communications and respond to customer support requests.
• To maintain website security and comply with applicable legal obligations.

Promotional messages, where used, will be subject to applicable requirements and your relevant preferences or consent; placing a booking does not automatically mean you subscribe to marketing.

4. Payments and third-party services

Online payments, when enabled, are processed through Razorpay. We may receive transaction status and reference information needed for booking confirmation. We do not intend to collect or store your complete card number, CVV, UPI PIN or internet-banking password on this website.

External links, including WhatsApp, social media and video services, have their own privacy practices. Data you provide directly to those providers is subject to their applicable policies.

5. Sharing and protection

We may share the minimum necessary information with the payment processor, hosting/email service providers and authorised team members to perform the services above. We do not sell your personal booking information to advertisers. Access should be limited to people who need it for service delivery or security.

Reasonable technical and organisational safeguards are used, but no online system can be guaranteed completely secure.

6. Data retention and your choices

Booking and payment records are retained for as long as reasonably necessary to deliver services, resolve disputes, maintain accurate records and meet legal or accounting requirements. We will review requests to access, correct or delete personal data, subject to verification and applicable record-retention duties.

To make a privacy request, email contact@astrologerdrpoojabhatia.com with a brief description. Please do not include payment passwords or sensitive identifiers in your message.

7. Policy changes and contact

We may update this notice as the website and services evolve. The effective date shown on this page identifies this version. For privacy enquiries or complaints, contact contact@astrologerdrpoojabhatia.com or +91 7303260444.