Cancellation & Refund Policy

1. Scope of this policy

This policy applies to online-paid consultation appointments booked through astrologerdrpoojabhatia.com, offered under the Dr Pooja Bhatia brand by Astrozcafe (business/merchant name). It includes eligible astrology and tarot services. Course fees, products, in-person visits and bespoke services may be governed by separately disclosed rules.

2. Cancellation at least 24 hours before a session

A customer who requests cancellation at least 24 hours before the scheduled consultation may choose a full refund of the consultation charge or a one-time reschedule, subject to an available slot. Where the customer requests a refund, the team will verify the booking and original captured payment before processing it.

3. Less than 24 hours before a session

For cancellation requests within 24 hours of the appointment, the team will assess whether an alternative session can be offered. Refunds are not automatically guaranteed for customer-initiated last-minute cancellations, except where applicable law requires a remedy or the service cannot be provided as agreed.

If a consultation was booked less than 24 hours before its start, contact the team as soon as possible rather than assuming it can be rescheduled automatically.

4. Late arrival and missed appointments

A customer who does not attend or join the agreed appointment without timely notice may lose that session and generally will not be eligible for an automatic refund. Genuine technical disruptions or emergencies can be reviewed fairly on evidence, with statutory rights unaffected.

5. Cancellation or non-delivery by our team

If the consultation cannot be delivered because our team cancels the session or an issue under our control prevents the service, the customer may choose a reasonable alternative slot or a full refund of the consultation amount received for that session.

If the customer has paid but the booking was not confirmed because the selected slot expired, the team should investigate and arrange a suitable rebooking or refund rather than asking the customer to pay twice.

6. Duplicate payments and failed transactions

If a customer sees a debit but no booking confirmation, they should contact support with the booking reference, payment date, amount and Razorpay transaction ID if available. Do not share card numbers, PINs or passwords.

After verifying a genuine duplicate or unfulfilled captured payment, the team will arrange an appropriate refund or resolution. Failed or un-captured transactions may be reversed by the bank/payment network without requiring a merchant-initiated refund.

7. Refund processing timeline

We aim to review requests promptly and initiate approved refunds within 7 working days after completing verification. After initiation, credit to the original payment method may take approximately 5–7 working days or longer depending on the bank, payment method and payment gateway. We will share an available refund reference on request.

Any different legal requirement or bank/payment provider rule applicable to a specific payment takes precedence.

8. How to request cancellation, rescheduling or a refund

Email contact@astrologerdrpoojabhatia.com or call +91 7303260444. Please include your name, booking reference, booked service and appointment date/time. For payment disputes, provide a transaction reference rather than sensitive banking credentials.

Approved refunds will normally be returned to the original payment method. This policy does not remove consumer rights provided by applicable law.